FREQUENTLY ASKED QUESTIONS

No worries! We're happy to help you with your order. To get started, please have your order number handy (and your friend's email address if you'd like to apply a referral credit), and contact our Customer Experience team by emailing todripexuk@gmail.com As a friendly heads-up, we're only able to apply one promotion or referral credit per order.

Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by emailing dripexuk@gmail.com

If you decide that your dripex/yoleo products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. please contact us at dripexuk@gmail.com to initiate your return. We'll work with you to choose a pickup through a local charity or recycling partner and refund you in full.

We accept the following payment options: • Credit card including Visa, Mastercard, American Express and Discover • PayPal

we offer free shipping to US mainland. There will be an extra shipping cost for Remoted area，we will contact you if your address is belonged to these area. Please contact at dripexuk@gmail.com before you place an order.

To change your password, head to the login page and select 'Forgot password?'. You'll be prompted to enter your email address and reset your password. If you have any trouble, please don't hesitate to reach out to our Customer Experience team by emailing dripexuk@gmail.com

To unsubscribe, please reach out to our Customer Experience team byemailing dripexuk@gmail.com with either your email address or mailing address handy. While we're sad to see you go, we're happy to adjust your preferences!

Since UPS/fedex is a third party, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers. That said, you can rest assured we'll do everything in our power to target your delivery date. As soon as your order ships out, we'll send over a shipping confirmation email with tracking number(s) you can use to follow the progress of your package

No worries! We're here to help. If your tracking information still shows that your order has been processed and is 'Ready for UPS/fedex', it likely means that your package just missed the initial scan as it was loaded onto their truck. Not to worry though—you can rest assured that this is fairly normal for UPS/fedex shipments. Because packages shipped by UPS/fedex have to be manually sorted and accounted for along their journey, sometimes tracking information may take a few days to “catch up” to a package's actual location. More often than not, it's confirmedly en route and will update within 1 - 2 business days of your originally anticipated arrival date. For more information, please don't hesitate to reach out to our Customer Experience team at dripexuk@gmail.com

We currently sell our products in the united state,United Kingdom and Europe. Please find our us store https://robustsport.com/ uk store https://dripex.co.uk/ Europe store https://yoleo-dripex.de/

We currently sell our products in the united state,United Kingdom and Europe. Please find our uk store https://dripex.co.uk/ Europe store https://yoleo-dripex.de/

Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by emailing dripexuk@gmail.com

If you indicated that you'd like to sign for your package at checkout, then ups/fedex or other will need your signature in order to successfully deliver the package on one of their delivery attempts. Due to liability issues, ups/fedex does not allow us to remove the signature requirement once the box is in transit. If you would prefer for ups/yodel/hermes or other to leave the products outside your door, just leave the signature requirement unchecked during check-out. With this option, dripex/yodel is no longer liable for any loss or damage to the package after delivery.

UPS will occasionally deliver on Ground packages on Saturdays. In order to get your order on Saturday or Sunday, we recommend having your packages delivered to a UPS store or friend's house ahead of the weekend, where you can pick up your packages at your own convenience. For more information on delivery options, we recommend talking with one of our Product Consultants by emailing dripexuk@gmail.com

In the United kindong and Europe, UPS/HERMES/YODEL/DHL/GLS will deliver your products to your door from warehouse partners in US.UK or Czechia .

Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a UPS tracking number that you can use to follow your package as it makes its way to you. Delivery within 3-7 days for US Mainland, and 5-10 days outside of this. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!

please find here https://www.tonbux.com/pages/return-policy?ose=false

We offer free shipping and returns on our products unless it is out of quality problem

No worries! To reschedule your pickup, please email us at dripexuk@gmail.com with your order number and updated availability.

We're happy to help check on your refund! Please reach out to our Customer Experience team at dripexuk@gmail.com with your order number on hand.

We're so sorry to hear that you're not moving forward with your order! We appreciate you giving us a try. For help with this, please reach out to our Customer Experience team by emailing dripexuk@gmail.com with your order number on hand.

Should you decide to exchange your item, you can reach out to our Customer Experience team by emailing dripexuk@gmail.com within your 30 day return right to facilitate a return. Once we receive your shipment, you can expect to see your account refunded within 1 - 2 weeks. In the meantime, you can go ahead and place an order for your replacement product online or with one of our Product Consultants at dripexuk@gmail.com

Yes,you need to keep the box!To initiate a return, you can visit our return center or reach out to our Customer Experience team by emailing dripexuk@gmail.com